Frequently Asked Questions

Yes, we accept roommates. However, we do not match roommates. The lease must be signed by all occupants over 18 years old.

Yes, anyone over the age of 18 who will live in the unit must apply and be listed as a leaseholder on the lease.

Our credit approval guidelines for leasing an apartment home are outlined on the Credit Criteria page.

Visit our property's leasing office in-person or apply through the online portal.

Applicants must upload the following:

1. A government-issued photo ID (driver's license, state-issued identity card, passport, military ID)
2. For income verification, one of the following:
   • a PDF of a bank statement downloaded from the bank's website
   • or a PDF paystub downloaded directly from the employee's payroll website
   • or fully executed offer letter for new employment
   • For self-employed renters, the most recent tax transcript will be required.
3. Satisfactory Landlord Verification may be required.
   Home owners may need to provide proof of home sale in lieu of rental history.

Uploading the requested documents in a timely manner is important for prompt rental application approval.

Renter's insurance is required for all apartments at 1200 Acqua. Tenants have the option of enrolling in a renter’s insurance policy of their choice or being automatically enrolled into ResidentShield Insurance.

Renters insurance coverage protects you from having to pay for damages you accidentally cause to your apartment or your apartment community. Without it, you could lose your apartment and be liable for thousands of dollars in damages.

You can enroll directly through your RentCafe resident portal or during the online application. Alternatively, you can also enroll at ResidentShield.com.

ResidentShield offers two coverage options:

1. Full Coverage: Protects your personal belongings against events like fire, theft, lightning, and more. This option also includes liability coverage if someone is accidentally injured, or their property is damaged due to your actions.

2. Liability-Only Coverage: Covers property damage caused by you but does not include protection for your personal belongings.

Depending on the state you live in, you may have the option to also purchase optional pet damage coverage, water sewer coverage, or earthquake coverage.

You can file a claim online at residentshield.com/claims or call 1 (800) 566-1186.

You will need to file a claim. Your claims adjuster will ask for records that show you owned the items. This could include receipts, credit card statements, owner’s manuals, or even photos and videos of your belongings. We recommend keeping photos or a video inventory stored safely online or off-site so they’re easy to access if you ever need them.

Yes! Your spouse and up to three other adults (18 and older) can be included under one policy. Small additional fees may apply for adding extra roommates.

At 1200 Acqua, we love pets — and we’re proud to offer a community designed with both you and your furry family members in mind. To keep our spaces safe, clean, and enjoyable for all residents, we kindly ask that you follow our pet policy:

• Cats and dogs are welcome
• Up to 2 pets per apartment
• Breed and size restrictions may apply (see below)
• Clean up after your pets
• Do not house your pet on your balcony or porch

The full pet policy is available in your lease agreement.

Breed Restrictions

While we welcome most breeds, we do not allow the following (or mixed breeds of the following): Pit Bull, Rottweiler, Doberman, Chow, or any aggressive breeds as defined by insurance standards.

Utilities paid by the tenant are water, sewer, and electricity unless you elect to enroll in the all-inclusive utility package. Internet and trash are included in rent.

Our community fully complies with the Servicemembers Civil Relief Act (SCRA) for early lease terminations due to military orders. If you have breaking orders, we’re here to assist and ensure the process is handled smoothly and in accordance with SCRA guidelines.

Absolutely — we provide housing opportunities to all prospective residents who meet our screening criteria, regardless of their source of income or funds.

1200 Acqua Apartments does not charge a separate monthly amenity fee. All the amenities are included in your regular rent except for certain clubhouse rentals required for parties or large groups.

Yes. Lease holding residents can reserve the space with the leasing office staff and pay any applicable clubhouse rental fee. Residents are responsible for leaving the clubhouse clean and tidy following a party or event.

The pool is open in the summer between Memorial Day and Labor Day.

The sundeck area around the pool is open year-round for resident enjoyment! This space features access to the putting green, spa, fire pits, and grill areas—perfect for relaxing or spending time with friends and neighbors.

Yes. There is a limited number of garages with reserved parking spaces in front of the garage. Ask your leasing agent for more information.

Every apartment home is equipped with laundry machine hookups. Laundry machine rental is an available add-on. Commercial pay-per-use laundry machines are available adjacent to the fitness center.

Yes; 1200 Acqua Apartments are close to base! Live just minutes from Fort Gregg-Adams and enjoy a short commute and independence from on-base housing options. Contact our leasing office about special active duty military discounts that make living at 1200 Acqua more affordable for military members.